1. What type of roadside assistance services does Onward Roadside provide?
We offer a full range of roadside assistance in Cincinnati, the Miami Valley, Northern Kentucky, and Southwest Ohio, including:

​

• Tire services (changes, plug/repairs)

• Battery Jump starts & battery testing/installs

• Vehicle lockouts (standard + heavy-duty trucks/semis)

• Fuel delivery (gas & diesel)

• Motorcycle transport

• Fleet roadside support

• Mobile Electric Vehicle charging

• Specialty roadside services: Winch-outs & Recovery, Heavy-Duty Roadside (box trucks to semi-trucks), and RV/camper tire and battery roadside, and Trailer tire services (boat, enclosed, and utility trailers).

 

2. How can I request roadside assistance?
You can request 24-hour assistance by:
Calling: 513-951-5500
Visiting: www.onwardroadside.net

Email: info@onwardroadside.net

​

Provide your name, location, vehicle details, and issue—we’ll dispatch help as soon as possible.

 

3. When should I call a towing service vs. Onward Roadside?
If your vehicle has major mechanical issues, has been in an accident, or is unsafe to drive, it is best to call a towing service.
If it’s a minor roadside issue—flat tire, dead battery, lockout, out of fuel, electric vehicle charging, or a winch-out—Onward Roadside shows up with the help you need.

​

4. Do you offer towing services?
Not currently.

 

5. What should I do if I need to cancel my request?
If you need to cancel, contact us right away.

 

6. How much do your roadside assistance services cost?
We offer flat-rate pricing with no hidden fees. Prices vary by service, visit our Pricing Page for details.

 

7. Do you provide roadside assistance for electric vehicles?
Yes! We offer Mobile EV Charging across Cincinnati, Miami Valley, and Northern Kentucky. We provide mobile charging services for most North American electric vehicles that use J1772 or NACS charging ports. Visit our Mobile EV Charging Page for more information.

 

8. What types of vehicles do you provide roadside assistance for?
We assist a wide range of vehicles:

• Standard cars, SUVs, & pickup trucks

• Motorcycles

• RVs (Class A, B, and C), Campers (bumper pull and 5th wheel), trailers (boat, enclosed, utility, and cargo)

• Light-duty fleet vehicles

• Heavy-duty vehicles (semi-trucks, commercial vehicles, & box trucks)

 

9. Do you provide heavy-duty roadside assistance?
Yes. We service box trucks, semis, and commercial vehicles with:

• Heavy-duty jumpstarts

• Diesel fuel delivery

• Lockouts

 

10. Do you provide winch-out recovery services?
Yes. Onward Roadside provides flat-rate winch-out and recovery  across Cincinnati, Miami Valley, and NKY.

 

11. Do you accept RV, camper, and trailer roadside calls?
Yes. We offer:

• RV (Class A, B, and C) & camper (trailer & 5th wheel) tire changes and battery services

• Trailer tire services for boat, utility, enclosed, and cargo trailers

 

12. What payment methods do you accept?
We accept:

• Credit & debit cards

• Cash
  Payment is collected at the time of service.

 

13. What areas do you provide roadside assistance service?
We cover:

• Greater Cincinnati (West Chester, Blue Ash, Kenwood, Colerain, and more)

• Northern Kentucky (Covington, Florence, Newport, and more)

• Dayton / Miami Valley region (Springboro, Miamisburg, Centerville, Kettering, and more)

• Southwest Ohio communities (Lebanon, Monroe, Franklin, Waynesville, Hamilton Township, and more)

We’re expanding—follow us for updates!

​