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Terms and Conditions for Onward Roadside Solutions

Effective Date: September 22, 2025 – Updated

Welcome to Onward Roadside Solutions. By accessing or using our services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services. If you do not agree with any part of these terms, you must refrain from using our services.

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1. Services Provided

Onward Roadside Solutions offers 24-hour roadside assistance services, including but not limited to:

  • Tire services

  • Lockout assistance

  • Jump starts

  • Fuel delivery (gasoline/diesel)

  • Motorcycle transport

  • Mobile EV charging

  • Winching & Recovery Services – flat-rate light to medium-duty recovery for vehicles stuck in mud, snow, ditches, or similar situations (excludes accident recovery or heavy-duty wrecking unless otherwise specified).

  • Heavy-Duty Roadside Assistance – services for semi-trucks and commercial vehicles, including lockouts, diesel fuel delivery, and jump starts.

  • Specialty Vehicle Services – roadside support for campers, RVs, and trailers, including tire services, battery assistance, and emergency support.

Services are subject to availability and coverage areas.

 

2. Eligibility

By using our services, you affirm that you:

  • Are at least 18 years old

  • Have the legal authority to enter into this agreement

  • Are providing truthful and accurate information

If you request services on behalf of a business or another party, you warrant that you are authorized to do so.

 

3. Payment Terms

Pricing: Services are billed at flat-rate pricing unless otherwise stated. Rates are displayed before confirmation and are subject to change.
Due Date: Payment is due in full at the time of service completion.
Accepted Methods: Major credit/debit cards, Apple Pay, Google Pay, and other approved digital payment platforms.
Non-Payment: If a payment method fails, service may be withheld until resolved. Failure to remit payment may result in collections activity and/or denial of future services.

 

4. Cancellations & Refund Policy

  • Cancellations: Requests canceled prior to dispatch may be eligible for a full refund. Once a technician is en route or on-site, cancellation may incur a service fee.

  • Refunds: All refund requests are evaluated case-by-case. Refunds are only issued for services not rendered or if a failure occurred due to our team’s negligence. Refunds are typically processed within 5–7 business days.

  • No-Show Policy: If you are not present at the agreed location/time, or cannot be reached, your service may be canceled without refund.

 

5. Intellectual Property

All website content, logos, graphics, service descriptions, and branding elements are the exclusive property of Onward Roadside Solutions and are protected by applicable copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any material on our website or marketing content without our express written consent.

 

6. Limitation of Liability

While we strive to provide reliable and timely service, we are not liable for:

  • Delays or failure due to events beyond our control (e.g., weather, traffic, emergencies)

  • Indirect, incidental, special, or consequential damages

  • Any costs related to vehicle towing, repairs, or follow-up services unless explicitly provided by us

Our liability, under any circumstance, is limited to the amount paid for the service in question.

 

7. Warranties

Services are provided “as-is” and “as available.” We make no guarantees regarding service timing, outcomes, or any implied warranties, including merchantability or fitness for a particular purpose.

 

8. Privacy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how your data is collected, used, and stored.

 

9. Termination of Use

We reserve the right to deny or discontinue service to any individual or entity for violations of these terms or for any behavior deemed abusive, fraudulent, or in violation of applicable laws.

 

10. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the State of Ohio, without regard to its conflict of laws principles.
Any dispute arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts located in Butler County, Ohio. Parties agree to attempt informal resolution before initiating formal legal action.

 

11. Changes to Terms

We reserve the right to modify or update these Terms & Conditions at any time. Updates will be posted on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the revised terms.

 

12. Contact Information

If you have questions regarding these Terms & Conditions, contact us:

Onward Roadside Solutions
3420 Atrium Blvd, Suite 160
Middletown, Ohio 45005
info@onwardroadside.net

Service-Specific Disclaimers

Addendum to Terms & Conditions | Onward Roadside Solutions

 

To ensure transparency and protect both our customers and company, the following disclaimers apply to specific services offered by Onward Roadside Solutions:

 

1. Tire Services & Specialty Vehicle Tires (RV, Trailer, Camper)

  • Onward Roadside Solutions is not responsible for pre-existing damage to tires, wheels, lug nuts, studs, or rims.

  • Tire services for specialty vehicles (including RVs, campers, and trailers) are performed on a best-effort basis. Service availability may be limited by equipment compatibility, tire type, or roadside conditions.

 

2. Lockout Services

  • While our technicians use non-invasive techniques and industry-standard tools, Onward Roadside Solutions is not liable for minor cosmetic damage to weather stripping, door frames, or locking mechanisms that may occur during entry.

  • Certain vehicles may require dealership assistance or towing if non-destructive entry is not possible.

  • For heavy-duty commercial vehicles, specialized locks may require dealer or manufacturer assistance outside the scope of our service.

 

3. Jump Start & Battery Services

  • Jump start services are performed at the customer's request. Onward Roadside Solutions is not responsible for failures or damage resulting from pre-existing battery, alternator, or electrical system issues.

  • If a battery install is performed with a customer-provided battery, the customer assumes all responsibility for compatibility and functionality. We do not warranty batteries not provided directly through our network.

  • For heavy-duty commercial vehicles, results may vary depending on the number of batteries, battery age, or underlying electrical issues.

 

4. Fuel Delivery

  • Fuel delivery is performed based on customer request. The customer is responsible for confirming the correct fuel type for their vehicle (gasoline or diesel).

  • Onward Roadside Solutions is not liable for engine damage caused by misfuelling, pre-existing issues, or the use of contaminated fuel not sourced by us.

  • For diesel delivery to semi-trucks or heavy-duty vehicles, availability may vary by location and volume needed.

 

5. Motorcycle Towing & Transport

  • Motorcycle towing and transport are performed using specialized equipment and care. However, customers must disclose any mechanical issues, loose parts, or modifications that may affect loading or securing.

  • Onward Roadside Solutions is not liable for damage caused by pre-existing mechanical conditions, improperly secured personal items, or undisclosed modifications.

  • Please see our Motorcycle Transport Terms & Conditions for additional details.

 

6. Mobile EV Charging

  • Mobile EV charging is intended as a temporary emergency solution to provide enough range to reach a permanent charging station. Charging duration and effectiveness vary based on vehicle make, model, battery capacity, and weather conditions.

  • Onward Roadside Solutions is not responsible for malfunctions or failures stemming from internal EV system issues, battery degradation, or manufacturer-specific errors.

 

7. Winching & Recovery Services

  • Winch-out and recovery services are limited to light- and medium-duty scenarios unless otherwise specified.

  • Service may not be available for overturned, severely damaged, or wrecked vehicles, which require specialized recovery equipment.

  • Customers are responsible for disclosing the vehicle’s condition and location details before service. Pricing may vary depending on difficulty and accessibility.

 

8. Heavy-Duty Roadside Services (Commercial Trucks & Semis)

  • Services for heavy-duty vehicles (jump starts, lockouts, diesel delivery) are performed on a best-effort basis using appropriate equipment.

  • Onward Roadside Solutions is not responsible for pre-existing damage or mechanical issues.

  • Some situations may require referral to a heavy-duty towing/recovery company if service is not feasible on-site.

 

If you have additional questions regarding any of our services or policies, please contact us:
info@onwardroadside.net

Onward Roadside Solutions
3420 Atrium Blvd, Suite 160
Middletown, Ohio 45005

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