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Onward Roadside Solutions Privacy Policy

Effective Date: May 1, 2024
Last Updated: July 1, 2025

Onward Roadside Solutions (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our users. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, www.onwardroadside.net (“Site”). By accessing or using our Site, you agree to the terms of this Privacy Policy.

 

1. User Consent

By using this Site, you (“User”) consent to the collection, use, processing, and disclosure of your information as described in this Privacy Policy. This applies whether you access the Site manually or via an automated tool.

 

2. Information We Collect

We may collect the following types of information:

  • Personal Information: When you submit a contact form, request service, or make a purchase, we may collect your name, email address, phone number, billing/shipping address, and payment details (e.g., credit card info).

  • Technical Information: When you browse our Site, we may automatically collect data such as your IP address, browser type/version, device type, referral URL, and usage data via cookies and similar technologies.

  • Voluntary Information: Information you voluntarily submit such as reviews, service inquiries, or participation in promotions and surveys.

 

3. Use of Cookies

Our Site uses cookies—small text files stored on your device—to:

  • Identify your browser and improve user experience

  • Track shopping cart sessions

  • Analyze Site usage and trends

You can configure your browser to refuse cookies or alert you when a cookie is being sent. Note: Disabling cookies may limit functionality, particularly when attempting to place service requests.

 

4. How We Use Your Information

We use collected information to:

  • Provide and manage roadside assistance and related services

  • Respond to inquiries, reviews, and customer service requests

  • Process transactions and send order/status updates

  • Send service updates, promotions, and marketing communications (opt-out available)

  • Improve Site functionality, security, and performance

 

5. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information with third parties in the following limited circumstances:

  • Service Providers: Trusted vendors (e.g., payment processors, CRM providers) under confidentiality agreements

  • Legal Compliance: When required by law, legal process, or to protect our rights and safety

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring party

  • With Your Consent: In any other case where you provide explicit consent

 

6. External Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage users to review their privacy policies independently.

 

7. Children's Privacy

This Site is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at info@onwardroadside.net.

 

8. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

  • SSL encryption for secure transactions

  • Restricted access to personal information

  • Secure third-party payment processing

However, no system is completely secure. We cannot guarantee the security of data transmitted via the internet. You use the Site and submit information at your own risk.

 

9. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Policy

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

 

10. International Users

This Site is operated from the United States. If you are accessing the Site from outside the U.S., you consent to the transfer and processing of your information in the U.S., which may have different data protection laws than your home country.

 

11. Changes to This Policy

We reserve the right to update or revise this Privacy Policy at any time. Changes will be posted on this page with a new effective date. Continued use of the Site after updates constitutes your acceptance of the revised policy.

 

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Onward Roadside Solutions
info@onwardroadside.net
3420 Atrium Blvd. Ste. 160, Middletown, Ohio 45005

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